08048023633 |
seminar@satvam.com |
Thane
Company: Leading insurance company in India
Job profile:
• End-to-end Operationalization of service communication
• Design Service communication framework
• Implement customer-centric messaging that simplifies technical jargon and makes complex information easily understandable.
• Design CRM communication to customers for all channels
• Design communication to promote self-service modes, intent to increase self-service utilization
• Identify and execute initiatives to improve self-servicing options for customers to reduce queries
• Develop/Review scripts for Contact Centers for all LoB’s in order to expedite query closure and improve customer satisfaction
• Co-ordination with internal and external teams, Raising JIRA for all APDM / query / complaint received
Technical skills: Service communication, digital marketing, public relations, marketing, advertising
Soft skills: Good communication skills, problem solving, interpersonal skills, analytical thinking
Educational Qualification: Any graduate
Experience: 4-6 years’ experience is required
Experience | 4 - 10 Years |
Salary | 4 Lac To 7 Lac P.A. |
Industry | ITES / BPO / KPO / LPO / Customer Service |
Qualification | Other Bachelor Degree |
Key Skills | Customer Service Manager CRM Executive Communication Manager |
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