Job openings for service communication manager in thane

Company: Leading insurance company in India

Job profile:
• End-to-end Operationalization of service communication
• Design Service communication framework
• Implement customer-centric messaging that simplifies technical jargon and makes complex information easily understandable.
• Design CRM communication to customers for all channels
• Design communication to promote self-service modes, intent to increase self-service utilization
• Identify and execute initiatives to improve self-servicing options for customers to reduce queries
• Develop/Review scripts for Contact Centers for all LoB’s in order to expedite query closure and improve customer satisfaction
• Co-ordination with internal and external teams, Raising JIRA for all APDM / query / complaint received

Technical skills: Service communication, digital marketing, public relations, marketing, advertising

Soft skills: Good communication skills, problem solving, interpersonal skills, analytical thinking

Educational Qualification: Any graduate

Experience: 4-6 years’ experience is required